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Frequently
Asked Questions
We’ve compiled answers to the most common queries we receive from event organisers and attendees.
Whether you’re curious about parking, dietary requirements, accessibility, accommodation, or any other aspect of hosting or attending an event at Swansea University, you’ll find the information you need right here.
If you have any further questions or require additional assistance, please don’t hesitate to contact us. We’re here to ensure your experience is seamless and enjoyable.
Campus FAQ
Can I park my car on campus?
Do you have free Wifi on campus?
I am no longer able to attend an event taking place at the University, who should I inform?
If you registered for the event through Swansea University’s online booking portal, please contact events@swansea.ac.uk or call 01792 295665. Alternatively, if you registered for the event through a different method, please contact the event organiser directly.
Is there a gym onsite?
Yes, we do have an onsite gym. The Swansea Bay Sports Park is based on campus at Bay and across the road at Singleton, with the option to ‘pay as you go’ from £4.10.
Is there a cash point on site?
A cashpoint can be found on Singleton Campus in Fulton house next to Tortilla and outside Tesco on the Bay Campus.
Are your buildings and residences accessible for people with disabilities?
All of the University’s buildings meet strict accessibility criteria including wheelchair access; the provision of hearing loops in all lecture rooms; and consideration given for blind visitors. We also have a number of adapted rooms in all of our residences, so that everyone can enjoy a stay with us.
Catering FAQ
I have a special dietary requirement, are you able to cater for it?
We pride ourselves on our ability to prepare and adapt to guests dietary requirements. Please advise us via your event organiser. If you would like to discuss your requirements in more detail, please contact us on events@swansea.ac.uk or 01792 295665.
Accommodation FAQ
What time is reception open for check-in?
Our Reception is open 8am-4pm on weekdays, with a reduced service outside of these hours. Check in is available between 3pm – 8pm. Outside of these times keys can be collected from calling the security team 01792 604271 on arrival.
What time is check out?
Check out is 10:00am on your day of departure. Keys must be returned to the drop box.
Do I need to bring a towel?
Towels are provided for all overnight guests.
Do I need to bring a hairdryer?
Unfortunately, hairdryers are not included in our accommodation packages.
Do you have televisions in the bedrooms?
Unfortunately, we do not provide televisions in bedrooms.
Is there a laundrette on site?
Singleton Campus –
The laundrette is located on the ground floor of Kilvey Building. To use the laundry you can download the Circuit laundry app to your smartphone, where you can purchase credits and use the machines. Please be aware it is a cashless system.
Bay Campus –
The laundrette is located in between the Llansteffan and Cardigan buildings. Laundry is paid for via the Wash Station app. Within the laundrette you will also find irons and ironing boards for your use.
I've lost my key, what do I do?
Singleton Campus –
All lost keys must be reported to the events reception in Penmaen. For out of reception hours please refer to security by calling 01792 604271 or visiting the Security office at the Amy Dillwyn Building.
Bay campus –
All lost keys must be reported to the UPP reception in the Cardigan residences. For out of reception hours please refer to security by calling 01792 604271